Frequently Asked Questions
Everything you need to know about shopping with Carathea.
How long does shipping typically take?
Standard shipping usually takes 3-5 business days, while expedited options are available at checkout for delivery within 1-2 business days.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Please visit our Returns Portal to start a request.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on the destination and local customs.
Are your products covered by a warranty?
Most of our products come with a 12-month manufacturer warranty against defects. Please check the specific product description for individual warranty details.